Items sold by stkmart.com can be returned within 30 days of receipt of shipment in most cases. You can return the product and get a full refund or exchange the product for another one, be it similar or not. Please note items that are classified as hazardous materials or use flammable liquids or gases are not refundable.
To start a return on an item you ordered:
Email to request a refund (We will assign a RMA number to your request).
Pack your item securely, inserting any catalogues or manual that was included in original package. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper.
You may either
Ask for stkmart personnel to pick-up (fees may applied).
Mail the return item to:
STKmart.com Returns Department Tracking RMA#
Lot 21, Jalan PCR 1, Kawasan Perniagaan Cheras Raya Batu 11, Jalan Balakong, Cheras,
43200 Selangor Darul Ehsan, Malaysia.
Original shipping and handling that you paid on the order may not be refundable.
HOW REFUNDS ARE ISSUED
When returning an item, your refund and how your refund is issued may differ based on the condition of the item.
After we have received your item, it may take an additional 3 -5 working days to fully process your return and issue your refund. Refund will be issued via bank transfer to your nominated account number.
CHECK THE STATUS OF YOUR REFUND
If you are waiting for a refund and want to check the status, please contact us directly via email or phone number below by quoting your RMA number.
Some products sold by us are covered under Manufacturer or Shop (by stkmart) Warranty.
For items which are Manufacturer Warrantied, they have the option of being repaired by third party repair service provider. However manufacturer warranties may not apply in all cases, depending on factors like the use of the product, where the product was purchased, or from whom you purchased the product. We will include manufacturer warranty letter (if applicable) in our package and you can contact the manufacturer directly or visit their website for more information. Review the warranty carefully, and contact the manufacturer if you have any questions.
For items which are Shop Warrantied (by stkmart), you may initiate the procedure as how items return above, send the items back to us for exchange or repair.